At Loyalty Kofe, we approach every order with care, intention, and respect for the trust you place in us. Our goal is to serve you with honesty, warmth, and consistency, while ensuring the highest standards of quality and freshness in every cup.
Because coffee is a perishable food product, we are unable to accept returns or issue refunds on coffee that has been opened or used. This policy exists to protect food safety, preserve freshness, and maintain the quality standards we proudly stand behind.
That said, your experience matters deeply to us. If your order arrives damaged, incorrect, or is lost during transit, we are more than happy to make it right. In these situations, we will gladly offer a replacement or a refund once the issue has been reviewed.
To help us assist you quickly and fairly, we kindly ask that you contact us within seven days of delivery and provide your order number along with a photo of the issue when applicable.
Although we cannot guarantee refunds for opened coffee, we believe in listening with care. If you experience a genuine concern after opening your coffee, we invite you to reach out to us directly. Each request is reviewed thoughtfully, and when appropriate, we may offer store credit, a replacement recommendation, or another good-faith solution that reflects our commitment to serving you with integrity and compassion.
Shipping fees are non-refundable unless the issue is the result of an error on our part. Approved refunds are issued to the original payment method and are processed within a few business days after confirmation.
Thank you for choosing Loyalty Kofe and for allowing us to be part of your daily ritual. If something does not feel right, please know that you are always welcome to reach out. We are here to support you with care, respect, and sincerity.
Contact us at:loyaltykofellc@gmail.com
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